H&H Tents and Events is more than just a rental store. We are involved with helping our customers plan for and carry out a successful event. There are many aspects to planning an event and we hope you will find many useful tips and answers to questions here.
Party & Linen Rentals FAQ's | Tent Rentals FAQ's | Delivery & Pickup FAQ's
- How do I place a rental reservation?
Rental reservations may be placed during normal hours of operation, Monday through Friday, 8:00 AM to 5:00 PM. You can place the order using any of the following convenient methods:
Visit our elegant showroom located at 5485 West Sam Houston Parkway North
Houston, Texas 77041- click here for directions
Call us at 713-856-7070 and speak to one of our experienced rental consultants.
Click here to contact us by email at
sales@hhtents.com - Can I get a quote before placing the order?
Please contact one of our experienced rental consultants who can provide you with a quote in person, via email or by fax.
- How soon in advance should I make a reservation?
We encourage our customers to place their rental reservation at least 60 days prior to the event (or delivery) date. During peak season (April through October), 90 days advance notice is a good rule of thumb for most rental equipment and will help ensure that we are able to meet your needs and satisfy your requests. For tent reservations, we recommend up to a year in advance for the peak season orders. We understand that you will not always be able to plan every event that far in advance and we do encourage you to contact us, even if it is the day of the event, and we will do all that we can to meet your event rental needs.
- Do you require a deposit? When is the balance due?
Deposits are required to take the rental items out of inventory and hold them for your event. A deposit of 25% is required for orders placed prior to three months of the event. For orders placed within three months of the event a 50% deposit is required. For all tenting equipment a 50% deposit is required. Deposits are nonrefundable if cancellation is within two weeks of the event. The balance of the order is due the day before delivery or upon pick up of the items. All charges are for time out, whether the product is used or not. We accept Cash, Check, Mastercard, Visa and American Express for payment.
- What if my event plans change (my guest count goes up or down)?
Changes to your order can be made up to 12:00pm, 2 days before your delivery or pick up date. Items may not be deleted and item quantities may not be reduced after this time. Changes that increase rental item quantities or add items to your rental order will be accepted, subject to availability, up to 10:00am the day before your delivery or pick up date. Tents and special order linens are subject to different reservation rules. Tent orders cannot be cancelled without 2 weeks advance notice, otherwise the 50% deposit will be forfeited. No change in quantities or items may be made once a special linen order is placed. Special order linen deposits are Non-Refundable. Cancellations made after your delivery of your rentals, installation of tents or dance floors, or pick up of your rentals at our showroom forfeit all payments that we’re required to have been made by the time of cancellation.
- Where do I pick up and return my rentals?
When you are ready to pick up your rental items, Visit our offices, located at 5485 West Sam Houston Parkway North Houston, Texas 77041 (click here for directions) and we will finalize your order, collect payment, and direct you to the appropriate loading area to pick up your rental items. When you are returning the equipment, please check with our offices first before unloading your rental items. Returns and pickups must be done during our regular business hours.
- How long may I keep my rental items?
The standard rental period is for 3 days. If you wish to use the rental items for a longer period, please call us for long-term rates.
- What happens if my rental items are returned late?
Rental items not returned on time will be subject to an additional rental charge every week until the items are returned.
- What happens if I don’t receive all of my rental items or one arrives broken?
We work extremely hard to ensure all orders are delivered to you in prime condition, however, sometimes items may break in transit or other problems may occur. We encourage you to check over the rental items after you receive them and contact us immediately to notify us of any discrepancies or problems by calling our office at 713-856-7070. We do check messages after hours and will do whatever we can to correct any problems you may be experiencing.
- What happens if my rental items are damaged?
If the equipment becomes unsafe or is in disrepair, please discontinue use and notify us immediately. Responsibility for rental items remains with the customer from delivery/pick up to return. You bear the entire risk of loss, regardless of cause, with respect to the rented equipment, reasonable wear and tear excepted. Accrued rental charges cannot be applied against the purchase or cost of repair of damaged, lost or stolen equipment. Rented equipment, unreturned when due or damaged beyond repair, must be paid for by you at its current list price, plus shipping. The cost of repairs will be borne by you whether performed by us or at our option, by another.
A nonrefundable damage waiver of 10% is placed on all rentals orders and can be removed if requested. The damage waiver modifies your responsibilities as outlined in the above paragraph to release you from liability arising from accidental damage to equipment while it is in your possession. Accidental damage from normal usage is defined as broken glasses, chipped plates and small burn holes in linen. The damage waiver does not cover you for any items not returned including crates and racks. Also not covered is excessive amount of breakage due to negligence, molded linen, and excessive wax on linen. All items should be secured and protected from weather conditions.
- How many people can fit at each table?
Rectangular
4’ x 30” - seats 4-6
6’ x 30” - seats 6-8
8’ x 30” - seats 8-10
Round
24” Cocktail - seats 2-3
30” - seats 2-4
36” - seats 4-6
48” - seats 6-8
60” - seats 8-10
72” - seats 10-12
Specialty
Children’s – 6’ x 30” - seats 8-10
- How can tables be configured for seating and buffet/bar service?
There are many options available for arranging tables for both seating and the buffet and bar service areas. The option best suited for your event will depend on many factors. Check out our charts - – Table Seating Arrangements and Specialty Tables & Creative Arrangements – which show some different arrangements to help in your decision.
- How many glasses will I need?
Each and every event is unique and the number of glasses needed, will be based on the number of guests, type of drinks to be served and length of the event. One estimate we’ve found to work for many events is to have 2 glasses per person. But some events may have guests who drink less where you could plan 1 glasses per person; and some events the guests may drink more, or have more variety of drink choices, and you may need to have 3 or more glasses per person. You know your guests and the type of drinks you will be serving and we can help you determine number and type of glasses to have at your event. Also, if you are using a caterer, they will have suggestions for the best quantity of glasses to have.
- If I’m having a buffet, how many plates will I need?
As a minimum, you should plan to have at least 10% more plates than the number of guests. If you are using a caterer, check with them as they will know the food being served and may have a more accurate suggestion for the extra number of plates needed.
- How do I know what size tablecloth to rent?
Most dining tables are 30” off of the floor so if you want your linens to drape to the floor, add 60” to the width/length of the table to determine your size. Please refer to our Linen Size Chart for you to use as a reference guide.
- Do you provide propane for the grills, heaters and commercial ovens?
We will provide the appropriate size propane tank, with the correct pressure, for our rental equipment that requires it. You may not connect a personal propane tank to our equipment. The propane is charged separately from the rental equipment due to fluctuations in propane costs.
- Do I need to clean the rental items before they are returned to you?
The following should be done after your event to avoid any additional charges:
Linen – Please shake any food / debris from linens and ensure that they are sufficiently dry before packing. Place all linens in a bag.
China - Scrape, rinse, and return to crate.
Flatware - Rinse and dry.
Silver Items - Rinse and dry.
Coffee Urn - Remove the grains from the filter, empty coffee, and rinse.
Grill - Allow ashes to cool completely before emptying. DO NOT extinguish coals with water -- this causes severe warping of the grill bottom. Grill top must have all food particles removed by wire brush.
Chair - Please fold all chairs and stack.
Table - Please break down all tables.
